Refund policy
If you receive your items and are not satisfied for any reason you can return the items for a refund. You have a 14 day cooling off period to return your item(s) purchased online. If the period of 14 days has lapsed, they will be subject to a 20% re-stocking charge, up to a period of 28 days, from point of delivery.
This refund policy applies only on items purchased online from our website at deluxebathrooms.ie.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Restocking fee
A restocking fee of 20% of the original purchase price applied to products purchased online directly from our website at DeluxeBathrooms.ie and that are returned after the period of 14-day return policy. A restocking fee is a fee charged when an item is returned to the seller and is based on the condition of the item.
Note: Restocking fees are not applied when a product is returned due to a defect.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
Returning items
In order to return an order, you must complete our Return Form first. Returns can be posted to:
Deluxe Bathrooms and Tiling Solutions
Unit 16 Dundalk Retail Park
Marshes Upper, Dundalk, Co. Louth
A91 AH6F
You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to sales@deluxebathrooms.ie
This document was last updated on January 04, 2022