Damaged Item Report Form
Use this form if the item you received has been damaged or is faulty. For returns, please use our customer return form
To report a damaged or faulty item has been received, please complete the form below along with photo evidence of the item(s) damaged or faulty to help deal with the issue quickly and efficiently.
You can find your order ID located on the right hand side of your invoice or in the confirmation email of your web order. This will help speed up the processing time.
Ex. Product damaged, Product fault, Missing parts...
Please enter the product code(s) of the item(s) has been damaged or faulty, separated by a comma(,).
Is a replacement required?*
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With this form we are only requesting the information we need to process the matter in question.