Use this form if the item you received has been damaged or is faulty. For returns, please use our customer return form

To report a damaged or faulty item has been received, please complete the form below along with photo evidence of the item(s) damaged or faulty to help deal with the issue quickly and efficiently.

You can find your order ID located on the right hand side of your invoice or in the confirmation email of your web order. This will help speed up the processing time.
Ex. Product damaged, Product fault, Missing parts...
Please enter the product code(s) of the item(s) has been damaged or faulty, separated by a comma(,).

Is a replacement required?*

No file selected
Please upload photo of items to be returned. 1 photo under 3MB at a time. Accepted file types: jpg, png, pdf, jpeg
No file selected
Please upload photo of items to be returned. 1 photo under 3MB at a time. Accepted file types: jpg, png, pdf, jpeg
No file selected
Please upload photo of items to be returned. 1 photo under 3MB at a time. Accepted file types: jpg, png, pdf, jpeg

With this form we are only requesting the information we need to process the matter in question.