Customer Return Form
Do not use this form for damaged or faulty items. Instead, please use the Damaged Items Report Form or contact our customer support team.
Please Ensure
- The item(s) are in a resalable condition
- The item(s) are returned in the original manufacturer’s packaging
- The item(s) are sufficiently packaged to ensure it is not damaged during transit
To arrange a return of an item(s), please complete our return form below along with photo evidence of the item(s) you would like to return to help deal with your parcel quickly and efficiently.
You can find your order ID located on the right hand side of your invoice or in the confirmation email of your web order. This will help speed up the processing time.
Ex. Incorrect item received, items are missing...
Please enter the product code(s) of the item(s) you would like to return, separated by a comma(,). Should you wish to return your complete order, please enter 'All'
Image Requirements
- Close up photo of damaged/defective item
- Wide shot photo, showing the entire damaged/defective item
- The item(s) are sufficiently packaged to ensure it is not damaged during transit
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