If for any reason you are not satisfied with your purchase, we will be happy to offer you an exchange or refund on any merchandise that is returned unused, with original packaging and delivery receipt within 14 days. Please allow up to 48 hours for your return to be processed.

We accept returns in store and via post. If any returns need to be made due to the above reasons please notify us with an email to sales@deluxebathrooms.ie giving details of your name, order number and item details before returning the package to the address below. Please note that cost for posting back a return is the responsibility of the customer.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • Product must be unused and in its original packaging
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Restocking Fee

A restocking fee of 20 percent of the original purchase price applied to products purchased directly from DeluxeBathrooms.ie and that are returned within the 30-day return policy. A restocking fee is a fee charged when an item is returned to the seller and is based on the condition of the item.

Note: Restocking fees are not applied when a product is returned due to a defect.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.


Shipping items

In order to return an order, you must contact us first. Returns can be mailed to:

Deluxe Bathrooms and Tiling Solutions
Unit 16 Dundalk Retail Park
Marshes Upper, Dundalk, Co. Louth
A91 AH6F

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to sales@deluxebathrooms.ie

This document was last updated on April 19, 2020