Returns
If for any reason you are not satisfied with your purchase, you have a 14 day cooling off period to return your item(s) purchased online. After this period, they will be subject to a 20% re-stocking charge, up to a period of 28 days, from point of delivery.
A restocking charge is a fee charged when an item is returned to the seller after the period of 14 days from point of delivery has lapsed and is based on the condition of the item. Please note: Restocking fees are not applied when an item is returned due to a defect.
We accept returns in store and via post. To arrange a return of an item(s), please complete our Return Form giving details of your name, order number and item details before returning the package. Please allow up to 48 hours for your return to be processed. Please note that cost for posting back a return is the responsibility of the customer.
This return policy applies only to item(s) purchased online from our website at deluxebathrooms.ie.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unused and in its original packaging
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Restocking Fee
A restocking charge is a fee charged when an item is returned to the seller after the period of 14 days from point of delivery has lapsed and is based on the condition of the item. Please note: Restocking fees are not applied when an item is returned due to a defect.
Proof of Purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
Ex-Display and Clearance Items
We do not offer refunds or exchanges on clearance / ex-display / sold-as-seen items.
Special Order
A Special Order item is classed as any stock we don’t hold on a regular basis and have to specifically order in for a customer. Pre-payment is required to place the order. Once the order has left the manufacturer and is in transit to us then the customer will not be able to cancel the order or return the goods if they do not like them.
Returning items
In order to return an order, you must complete our Return Form first. Returns can be posted to:
Deluxe Bathrooms Warehouse
Coes Road Business Park
Coes Road
Dundalk
A91 CFY5
Deluxe Bathrooms & Tiling Solutions will not be responsible for any damage or loss arising during the return transit of the goods. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Contacting us
If you would like to contact us concerning any matter relating to this Return Policy, you may send an email to sales@deluxebathrooms.ie
This document was last updated on February 16, 2022